Monday, March 03, 2008

trade off

Decision making by explicity trading off between risk and value.

longitudinal

A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes

managerial

a.
1. 管理人的;经理的
2. 管理方面的

Managerially, they could guide on formulating successful customer retention tactics.

retention

Managerially, they could guide on formulating successful customer retention tactics.